In which countries can Webjet New Zealand be used?
Webjet New Zealand is valid in New Zealand.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
Webjet Gift Card Terms and Conditions: By purchasing, redeeming, or attempting to redeem a gift card, you accept and agree to be bound by these Webjet gift card Terms and Conditions, and also the Webjet general website Terms and Conditions. Gift cards may be redeemed at www.webjet.co.nz desktop site and are currently unavailable for redemption on mobile websites and apps. Gift Cards will take 72 hours to activate, and will not be redeemable for 72 hours after purchase. Gift Card amounts are in New Zealand dollars (NZD) and can be redeemed in New Zealand Dollars only. Unless otherwise stated, Gift cards purchased prior to March 31st, 2018 have a validity of 1 year from the purchase date. Gift Cards purchased after March 31st, 2018 have a validity of 3 years from the purchase date. Gift Cards are not redeemable for cash and are not refundable. Gift Cards are partially redeemable. Any unused balance must be utilised by the end of the validity period. Any unused balance will not be refunded or credited after the card expires. Any unused balance will be placed in the recipient's gift card account and is not transferable. The original expiration date will apply to any unused balance. Where the cost of purchase exceeds the available gift card balance, the gift cardholder will be required to make up the difference between the purchase price and gift card balance. Multiple gift cards can be redeemed at the time of booking. Webjet gift cards may be purchased using Visa, MasterCard or American Express credit cards. Gift Cards are redeemable for bookings that contain flights or hotels as well as Exclusives tour packages. Not valid for cruise or motorhome bookings or bookings that contain car hire. Webjet reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift voucher is redeemed through the Webjet website. Webjet disclaims responsibility for any lost or stolen gift cards. The voucher holder is responsible for the use and safety of the gift card and is liable for all transactions on the gift card. To the extent permitted by law, Webjet reserves the right to change any terms contained in these gift card Terms and Conditions at any time. Changes to the gift card Terms and Conditions will be published on www.webjet.co.nz. The supply of gift cards is subject to Prezzee's Terms and Conditions (https://www.prezzee.co.nz/policies/terms-of-sale/)"