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Frequently Asked Questions
In which countries can Sportspower be used?
Sportspower is valid in Australia.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
1.Gift cards are redeemable online and at participating SportsPower stores. 2. Users can select merchandise up to the value of the gift card, or above the value of the card - in which case you will need to make up the difference with an additional form of payment. 3. Treat your gift card like cash as defaced, mutilated, altered, lost or stolen gift cards cannot be replaced, refunded or redeemed. 4. Our gift cards are not redeemable for cash and cannot be used for payment of credit or retailer accounts. 5. All SportsPower gift cards will be void and will not be redeemable after the expiry date which is 36 months from the date of issue and cash cannot be given on expiry and any unused balance cannot be refunded or credited. 6. The gift card holder is responsible for the use and safety of the gift card and is liable for all transactions made. 7. As all stores are independently owned, gift cards may not be redeemable at some stores. Please contact your intended store to check if they accept the card you have. 8. Should SportsPower suspect any fraud relating to a gift card, SportsPower may refuse to redeem the gift card or cancel the redemption of the gift card. 9. SportsPower reserves the right to change these terms and conditions of use at any time.