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Frequently Asked Questions
In which countries can SMYK Poland be used?
SMYK Poland is valid in Poland.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
**The SMYK Gift Card can be used to pay for purchases on the smyk.com website and in any SMYK in store in poland, including discounted products.** + **Multiple** Gift Cards can be used per purchase. + The Gift Card can be used multiple times until depletion. + The balance an validity of the Gift Card can be checked at any SMYK store or by contacting Customer Service. + The Gift Card cannot be exchanged for cash, in whole or in part, and cannot be returned to the issuer. . Terms and conditions available at: https://smykgroup.com/wp-content/uploads/2020/06/REGULAMIN-KARTY-PODARUNKOWEJ-SMYK.pdf **REDEMPTION INSTRUCTIONS** **IN STORE** + When paying for your purchases, present the Gift Card to the cashier and confirm the payment with your PIN number. You can check the list of stores here: https://www.smyk.com/storelocator/ **ONLINE** 1. Go to www.smyk.com and log in to your account. Select a product and add it to your basket. 2. Click "continue". Select the delivery method and payment method "Gift card" and click "Add". 3. An empty fired will appear. Fill the empty field with your card number and PIN. Confirm by clicking "Add". 4. A list of cards added to the payment and their balance will appear below. If the balance of the added cards is insufficient to cover the value of the order, select another available payment method from the list. "Continue" to the summary. 5. Make sure that the correct delivery address has been entered. Fill in the invoice details. Select "Order and pay" 6. A confirmation and order number will appear on the screen.