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Frequently Asked Questions
In which countries can Multikino Poland be used?
Multikino Poland is valid in Poland.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
KARTA PODARUNKOWA umożliwia zakup biletów, produktów sprzedawanych w popcornbarze oraz innych towarów i usług oferowanych wyłącznie w kasach Kinach („Towary”). Powyższe oznacza, że w celu dokonania zakupu KARTĄ PODARUNKOWA należy ją okazać w kasie Kina (oryginał). 2. KARTA PODARUNKOWA nie upoważnia do regulowania należności online. 3. W przypadku zakupu Towaru ilość zgromadzonych środków na KARCIE PODARUNKOWEJ zostaje pomniejszona o wartość zakupu. 4. W przypadku zakupu Towaru o kwocie wyższej niż znajdujące się środki na KARCIE PODARUNKOWEJ, Użytkownik zobowiązany jest dopłacić różnicę (wyłącznie: gotówką, kartą płatniczą, środkami zgromadzonymi na innej KARCIE PODARUNKOWEJ). Aby uzyskać dostęp do warunków korzystania, kliknij GIFT CARD allows the purchase of tickets, products sold at the popcorn bar, and other goods and services offered exclusively at box offices Cinemas ("Goods"). The above means that in order to make a purchase with the PODARUNK CARD, it must be presented at the Cinema box office (original). (2) The GIFT CARD does not authorize online payment of dues. 3) In case of purchase of Goods the amount of accumulated funds on the CARD is reduced by the value of the purchase. In case of purchase of Goods with an amount higher than the funds on the Gift Card, the User is obliged to pay the difference (only: cash, payment card, funds accumulated on another Gift Card). To access the terms and conditions of use click on the link:https://multikino.pl/informacje/regulaminy