In which countries can Kay Jewelers USA be used?
Kay Jewelers USA is valid in United States.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
KAY and KAY OUTLET (“KAY”) gift cards (“Gift Cards”) are issued by SGCO, LLC. When you purchase or use a KAY Gift Card, you agree to the Gift Card Terms and Conditions available on https://www.kay.com/gift-card-terms (“Terms”), including, without limitation, your agreement to arbitrate disputes and waive your right to participate in class action lawsuits against the Gift Card issuer and its affiliates. Gift Cards are redeemable at KAY retail locations or online at https://www.kay.com. Gift Cards may be used to purchase KAY merchandise or services only. Gift Cards cannot be used to purchase other Gift Cards, to pay off balances on any KAY Credit Card account, or in a way that violates these Terms or applicable law. Gift Cards have no cash value and are not redeemable for cash unless required by applicable law. Gift Cards do not expire and are not subject to any dormancy or other fees. Gift Cards cannot be returned, exchanged, reloaded, or resold. Protect your Gift Card like cash. KAY is not responsible for Gift Cards that are lost, stolen, damaged, or used without your permission. If your Gift Card is lost, stolen, or damaged, and you have the required proof of purchase, KAY will issue you a replacement Gift Card with the balance shown on KAY records at the time of notification. For balance inquiries and to obtain information about Gift Cards, call 888-243-4333 or visit any KAY retail location or https://www.kay.com