JB Hi-Fi New Zealand Gift Card | ACEB.com
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Frequently Asked Questions
In which countries can JB Hi-Fi New Zealand be used?
JB Hi-Fi New Zealand is valid in New Zealand.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
JB Hi-Fi Gift Cards (Gift Cards) entitle the holder to goods/services equal to the value stated on the Gift Card or remaining after partial redemption. Gift Cards are only redeemable within any JB Hi-Fi Store in New Zealand and online retail store (http://www.jbhifi.co.nz/). Gift Cards are not redeemable for goods purchased from JB Hi-Fi Commercial. Gift Cards may not be exchanged (wholly or partly) for cash. The value shown on a Gift Card includes GST. Gift Cards are partially redeemable and any unused balance will remain on the Card and cannot be redeemed for cash. If the Gift Card holder's order exceeds the amount of the Gift Card, the Gift Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services. All Gift Cards sold at JB Hi-Fi or at third party locations do not expire Gift Cards can be redeemed at any time even if a Gift Card specifies an expiry date. Should JB Hi-Fi suspect any fraud relating to a Gift Card, JB Hi-Fi may refuse to redeem the Gift Card until JB Hi-Fi is satisfied that no fraud has occurred. JB Hi-Fi is not liable for any lost/stolen Gift Cards. Please contact a JB Hi-Fi store immediately if your Gift Card has been lost/stolen. Lost/stolen Gift Cards can only be replaced if satisfactory proof of purchase is provided and the Gift Card has not been redeemed. The supply of gift cards is subject to Prezzee's Terms and Conditions (https://www.prezzee.co.nz/policies/terms-of-sale/)