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Frequently Asked Questions
In which countries can Dutch Bros Coffee be used?
Dutch Bros Coffee is valid in United States.
How do I receive my gift card & how long does delivery take?
All gift cards are delivered digitally to the email address you provide at checkout—no shipping. Delivery is instant once payment is confirmed; in rare cases it can take up to few minutes.
Can I use multiple gift cards for one purchase?
Yes, you can combine multiple gift cards at checkout in most cases. Check the retailer's specific policy for details.
What if something goes wrong with my order?
If you encounter any issues, contact our support team immediately via email or live chat. We'll resolve any problems quickly.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect all transactions.
What if I didn't receive my gift card?
Check your spam/junk folder. If it's not there, contact [email protected] and we'll resend it promptly.
Can I cancel or get a refund after ordering?
No. Once a digital code is delivered, it's non-refundable and non-returnable.
What if the code doesn't work?
We work with verified suppliers and test codes. If you believe a code is faulty, contact us immediately with screenshots and details and we'll investigate and resolve it quickly.
Do the gift cards expire?
Gift cards must be redeemed within 12 months from purchase. Unused codes beyond this period may become invalid and cannot be refunded or replaced.
Any terms & conditions I should know about?
Dutch Bros Coffee® Gift Cards ("GCs") may be used for the purchase of eligible goods from participating Dutch Bros locations and the Dutch Bros App. GCs cannot be reused nor can additional value be added. Except as required by law, GCs cannot be transferred for value or redeemed for cash. Dutch Bros Coffee is not responsible if a card is lost, stolen, destroyed or used without permission. GCs purchased through unauthorized channels will be considered void, and no funds or reimbursements will be offered. For complete terms and conditions, GC balance and location information, see www.DutchBros.com.